Privacy Notice
This Privacy Notice (“Notice”) applies to personal data Accel Pest & Termite Control (collectively, “COMPANY,” “we,” “us,” or “our”) collects.
Data We Collect
We collect data about you in different ways. For example, we collect data:
Directly from you: This may include when you sign up to get our emails or contact us.
Automatically: This includes through cookies, server logs, and other tools on our website.
From other sources: These can include our affiliates, vendors, social media companies, publicly available sources, and other companies.
The following are a few examples of our collection and use of data:
Context | Examples of Personal Data | Primary Purpose |
Client Information | We collect the name and contact information of our clients/customers and their employees with whom we may interact. | We collect this information to contact our clients/customers and communicate with them about business activities such as projects, services, and billing. |
Feedback/Support | If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send. | We collect this information to receive and act upon feedback. |
Use of Our Website | We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | We use this information to operate our website. We also use it to understand how you interact with our website, gather analytics, improve our website, and learn your preferences. We may also use this data to help detect and prevent fraud. |
Website Targeted Advertising Technology | We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. | Users should see our Cookie Preference Center for more information, including your options on how to manage your preferences surrounding use of these technologies. |
How We Use Data
We may also use data to:
Identify you when you visit our site.
Complete transactions.
Improve or create services and products.
Streamline checkouts.
Conduct analytics.
Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
Market our products or services.
Market the products or services of our business partners.
Find and prevent malicious, deceptive, fraudulent, or illegal activity.
Find and prevent security incidents.
Enforce our policies and agreements.
Debug, find, and fix errors that impair our website and services.
Comply with legal or regulatory obligations.
Establish or exercise our rights
Defend against legal claims.
Manage our relationships.
For other reasons with your consent.
The sections above describe our main purposes in collecting your data, but often we have multiple purposes.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice, we may share personal data in the following situations:
Affiliates and Acquisitions. We may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires, or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies.
Public. Our website may allow for comments or reviews in a public forum. If you post on these pages, what you share may be publicly available.
Mobile Data. Mobile opt-in data, phone numbers, and SMS consent information will not be shared with, sold to, or transferred to any third party for any purpose.
Service Providers. We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Our website may permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Contact Information
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
(877) 414-5396
Effective and Last Updated: {10/28/2026}
Privacy Policy Continued
Last Updated: 3/25/2026
Accel Pest & Termite Control, including its affiliated offices and service locations in Virginia and Ohio ("Accel," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information, schedule or receive services, communicate with us, or use related customer tools and portals.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
- Name
- Email address
- Phone number
- Service address and mailing address
- Details about your pest, termite, mosquito, rodent, crawl space, attic, or other service needs
- Appointment requests, availability, and scheduling preferences
- Information you provide in web forms, emails, texts, chats, phone calls, or customer portal communications
- Payment and billing information, which may be processed by third-party payment providers
Service-related information
- Property details relevant to the requested service
- Inspection findings, technician notes, service history, and related photos or documentation
- Gate codes, pet information, access instructions, and other service-related details you choose to provide
Automatically collected information
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed, links clicked, referral source, and time spent on our website
- Cookie data and similar tracking information
Information from third parties We may receive information from service providers, advertising and analytics partners, customer communication vendors, customer portal vendors, payment processors, referral sources, and other vendors that help us operate our business and website.
2. How We Collect Information
We collect information:
- Directly from you when you fill out a form, request service, schedule an appointment, make a payment, call, text, email, chat with us, or otherwise contact us
- Automatically through cookies, analytics tools, pixels, and similar technologies when you use our website
- From third parties who help us operate our website, process payments, advertise our services, or manage customer communications
3. How We Use Your Information
We may use your information to:
- Provide estimates, inspections, and requested services
- Schedule appointments and send confirmations, reminders, updates, and follow-up communications
- Process payments and manage billing
- Respond to your questions and provide customer support
- Maintain customer records and service history
- Improve our website, services, and customer experience
- Analyze website activity and marketing performance
- Send promotional communications, where permitted by law and consistent with your preferences
- Help protect against fraud, misuse, and security incidents
- Comply with legal obligations and enforce our policies, terms, and agreements
4. Cookies, Analytics, and Advertising
We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors use it, improve performance, and measure advertising results.
These technologies may collect information such as device data, browser data, pages visited, referral sources, and interactions with our website.
We may use third-party analytics and advertising tools, including tools offered by Google, Microsoft, Meta, and other providers, to help us understand traffic and user behavior, improve website content and performance, and measure the effectiveness of our marketing efforts.
You can manage certain cookie preferences through your browser settings and any cookie tools made available on our site. You may also review privacy and advertising settings made available by third-party providers you use.
5. Calls, Text Messages, and Communications
If you provide your phone number, you agree that we may contact you by phone call or text message regarding your inquiry, estimate, appointment, service updates, technician arrival information, account matters, billing, and customer support.
Where required by law, we will obtain the appropriate consent before sending marketing or promotional text messages. Message frequency may vary. Message and data rates may apply depending on your carrier and plan.
You may opt out of marketing text messages at any time by replying STOP to any marketing text. For help, reply HELP or contact us using the information below.
Please note that even if you opt out of marketing communications, we may still send service-related or transactional communications necessary to respond to your request, manage your account, or provide requested services, as permitted by law.
6. How We Share Information
We may disclose personal information to:
- Employees and authorized personnel who need the information to perform their duties
- Service providers that help us operate our website and business, including website hosting providers, analytics vendors, advertising partners, communication vendors, customer relationship management platforms, field service software providers, payment processors, and customer portal providers
- Professional advisors, insurers, auditors, or legal counsel when necessary
- Government agencies, regulators, law enforcement, courts, or other parties when required by law or when necessary to protect rights, safety, and property
- A buyer, investor, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of assets
- We do not sell personal information to outside parties for their own direct marketing purposes. However, like many businesses, we may use third-party analytics and advertising tools that process limited information to help us understand website usage and marketing performance.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, data transmission, or storage system can be guaranteed to be completely secure.
9. Your Rights and Choices
Depending on your state of residence and applicable law, you may have the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Opt out of certain types of targeted advertising or other processing where required by law
- Appeal a decision we make regarding a privacy request, where required by law
To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
10. Virginia Residents
If the Virginia Consumer Data Protection Act applies to our processing activities, Virginia residents may have the right to:
- Confirm whether we are processing their personal data
- Access their personal data
- Correct inaccuracies in their personal data
- Delete personal data provided by or obtained about them
- Obtain a copy of certain personal data in a portable format
- Opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
Virginia residents may appeal a decision we make regarding a privacy request by contacting us using the information below and writing Privacy Appeal in the subject line or mailing label.
11. Third-Party Links and Services
Our website may contain links to third-party websites, customer portals, online payment systems, financing tools, review platforms, or service providers. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date and Last Updated date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:
Accel Pest & Termite Control
Attn: Privacy Officer
Email: customerservice@accelpest.com
14. State Breach Notice
If we become aware of a security incident involving personal information, we will review the incident and provide any notices required by applicable law, including applicable state breach notification laws.
CROSS-DEVICE TRACKING DISCLOSURE
We use Google Signals a feature of Google Analytics 4 to better understand how our website visitors interact with our content across different devices and platforms. Google Signals platforms allows us to track anonymized and aggregated data from users who have opted into personalized ads and have signed in to their Google accounts across various devices.
USE OF GOOGLE SIGNALS DATA
The data collected through Google Signals is used to analyze user behavior and engagement patterns across devices, providing us with insights to improve our website’s performance, content, and marketing strategies.
DATA SHARING WITH GOOGLE
As part of Google Signals, certain anonymized data is shared with Google. This data is subject to Google’s Privacy Policy, and it is used by Google to create aggregated and anonymized reports for website owners, such as us.
MICROSOFT ADVERTISING & ANALYTICS
Our website uses Microsoft Advertising and related analytics tools to help us understand user behavior, optimize website performance, and deliver targeted advertising. These services collect data using cookies and similar tracking technologies to analyze website usage, measure conversions, and display relevant ads to users.
Collected information may include website interactions, pages visited, session duration, device and browser data, and referral sources. This data may be shared with Microsoft to support advertising, analytics, fraud prevention, and security purposes.
All data collected through Microsoft services is handled in accordance with Microsoft’s Privacy Statement.
USER OPT-OUT OPTIONS
Users who prefer not to participate in Google Signals, or who do not wish to have their data used for personalized ads can adjust their Google Ad Settings and opt-out of personalized advertising.
You may also opt out of Microsoft Advertising interest-based ads by visiting Microsoft’s advertising opt-out page or by adjusting your browser settings to limit or disable cookies. For more information about how Microsoft collects and uses data, please review the Microsoft Privacy Statement.
COOKIE USAGE
To enable Google Signals, cookies and similar technologies may be used to collect and store data on users’ devices. These cookies are used for tracking purposes and to provide a seamless experience across devices.
CONSENT AND PRIVACY
By using our website, you consent to the collection, processing, and use of data as described in this Privacy Policy, including the use of Google Signals. It’s important to note that we handle user data responsibly and in compliance with applicable privacy laws and regulations.
SECURITY
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.