Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Accel Pest & Termite Control, may collect from you, and how it is used. By using our website, www.accelpest.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
Protect and defend the rights or property of our Website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (877) 414-5396 or via mail Attn: Privacy Officer, 1236 Jensen Dr, Virginia Beach, VA 23451.

Privacy Policy Continued

Last Updated: 3/25/2026

Accel Pest & Termite Control, including its affiliated offices and service locations in Virginia and Ohio ("Accel," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information, schedule or receive services, communicate with us, or use related customer tools and portals.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

Name
Email address
Phone number
Service address and mailing address
Details about your pest, termite, mosquito, rodent, crawl space, attic, or other service needs
Appointment requests, availability, and scheduling preferences
Information you provide in web forms, emails, texts, chats, phone calls, or customer portal communications
Payment and billing information, which may be processed by third-party payment providers

Service-related information

Property details relevant to the requested service
Inspection findings, technician notes, service history, and related photos or documentation
Gate codes, pet information, access instructions, and other service-related details you choose to provide

Automatically collected information

IP address
Browser type
Device type
Operating system
Pages viewed, links clicked, referral source, and time spent on our website
Cookie data and similar tracking information

Information from third parties We may receive information from service providers, advertising and analytics partners, customer communication vendors, customer portal vendors, payment processors, referral sources, and other vendors that help us operate our business and website.

2. How We Collect Information

We collect information:

Directly from you when you fill out a form, request service, schedule an appointment, make a payment, call, text, email, chat with us, or otherwise contact us
Automatically through cookies, analytics tools, pixels, and similar technologies when you use our website
From third parties who help us operate our website, process payments, advertise our services, or manage customer communications

3. How We Use Your Information

We may use your information to:

Provide estimates, inspections, and requested services
Schedule appointments and send confirmations, reminders, updates, and follow-up communications
Process payments and manage billing
Respond to your questions and provide customer support
Maintain customer records and service history
Improve our website, services, and customer experience
Analyze website activity and marketing performance
Send promotional communications, where permitted by law and consistent with your preferences
Help protect against fraud, misuse, and security incidents
Comply with legal obligations and enforce our policies, terms, and agreements

4. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors use it, improve performance, and measure advertising results.

These technologies may collect information such as device data, browser data, pages visited, referral sources, and interactions with our website.

We may use third-party analytics and advertising tools, including tools offered by Google, Microsoft, Meta, and other providers, to help us understand traffic and user behavior, improve website content and performance, and measure the effectiveness of our marketing efforts.

You can manage certain cookie preferences through your browser settings and any cookie tools made available on our site. You may also review privacy and advertising settings made available by third-party providers you use.

5. Calls, Text Messages, and Communications

If you provide your phone number, you agree that we may contact you by phone call or text message regarding your inquiry, estimate, appointment, service updates, technician arrival information, account matters, billing, and customer support.

Where required by law, we will obtain the appropriate consent before sending marketing or promotional text messages. Message frequency may vary. Message and data rates may apply depending on your carrier and plan.

You may opt out of marketing text messages at any time by replying STOP to any marketing text. For help, reply HELP or contact us using the information below.

Please note that even if you opt out of marketing communications, we may still send service-related or transactional communications necessary to respond to your request, manage your account, or provide requested services, as permitted by law.

6. How We Share Information

We may disclose personal information to:

Employees and authorized personnel who need the information to perform their duties
Service providers that help us operate our website and business, including website hosting providers, analytics vendors, advertising partners, communication vendors, customer relationship management platforms, field service software providers, payment processors, and customer portal providers
Professional advisors, insurers, auditors, or legal counsel when necessary
Government agencies, regulators, law enforcement, courts, or other parties when required by law or when necessary to protect rights, safety, and property
A buyer, investor, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of assets
We do not sell personal information to outside parties for their own direct marketing purposes. However, like many businesses, we may use third-party analytics and advertising tools that process limited information to help us understand website usage and marketing performance.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, data transmission, or storage system can be guaranteed to be completely secure.

9. Your Rights and Choices

Depending on your state of residence and applicable law, you may have the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of certain types of targeted advertising or other processing where required by law
Appeal a decision we make regarding a privacy request, where required by law

To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

10. Virginia Residents

If the Virginia Consumer Data Protection Act applies to our processing activities, Virginia residents may have the right to:

Confirm whether we are processing their personal data
Access their personal data
Correct inaccuracies in their personal data
Delete personal data provided by or obtained about them
Obtain a copy of certain personal data in a portable format
Opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Virginia residents may appeal a decision we make regarding a privacy request by contacting us using the information below and writing Privacy Appeal in the subject line or mailing label.

11. Third-Party Links and Services

Our website may contain links to third-party websites, customer portals, online payment systems, financing tools, review platforms, or service providers. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date and Last Updated date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:

Accel Pest & Termite Control

Attn: Privacy Officer

Email: customerservice@accelpest.com

14. State Breach Notice

If we become aware of a security incident involving personal information, we will review the incident and provide any notices required by applicable law, including applicable state breach notification laws.

CROSS-DEVICE TRACKING DISCLOSURE

We use Google Signals a feature of Google Analytics 4 to better understand how our website visitors interact with our content across different devices and platforms. Google Signals platforms allows us to track anonymized and aggregated data from users who have opted into personalized ads and have signed in to their Google accounts across various devices.

USE OF GOOGLE SIGNALS DATA

The data collected through Google Signals is used to analyze user behavior and engagement patterns across devices, providing us with insights to improve our website’s performance, content, and marketing strategies.

DATA SHARING WITH GOOGLE

As part of Google Signals, certain anonymized data is shared with Google. This data is subject to Google’s Privacy Policy, and it is used by Google to create aggregated and anonymized reports for website owners, such as us.

MICROSOFT ADVERTISING & ANALYTICS

Our website uses Microsoft Advertising and related analytics tools to help us understand user behavior, optimize website performance, and deliver targeted advertising. These services collect data using cookies and similar tracking technologies to analyze website usage, measure conversions, and display relevant ads to users.

Collected information may include website interactions, pages visited, session duration, device and browser data, and referral sources. This data may be shared with Microsoft to support advertising, analytics, fraud prevention, and security purposes.

All data collected through Microsoft services is handled in accordance with Microsoft’s Privacy Statement.

USER OPT-OUT OPTIONS

Users who prefer not to participate in Google Signals, or who do not wish to have their data used for personalized ads can adjust their Google Ad Settings and opt-out of personalized advertising.

You may also opt out of Microsoft Advertising interest-based ads by visiting Microsoft’s advertising opt-out page or by adjusting your browser settings to limit or disable cookies. For more information about how Microsoft collects and uses data, please review the Microsoft Privacy Statement.

COOKIE USAGE

To enable Google Signals, cookies and similar technologies may be used to collect and store data on users’ devices. These cookies are used for tracking purposes and to provide a seamless experience across devices.

CONSENT AND PRIVACY

By using our website, you consent to the collection, processing, and use of data as described in this Privacy Policy, including the use of Google Signals. It’s important to note that we handle user data responsibly and in compliance with applicable privacy laws and regulations.

SECURITY

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.