Privacy Policy

Last Updated: 3/25/2026

Accel Pest & Termite Control, including its affiliated offices and service locations in Virginia and Ohio ("Accel," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information, schedule or receive services, communicate with us, or use related customer tools and portals.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

• Name
• Email address
• Phone number
• Service address and mailing address
• Details about your pest, termite, mosquito, rodent, crawl space, attic, or other service needs
• Appointment requests, availability, and scheduling preferences
• Information you provide in web forms, emails, texts, chats, phone calls, or customer portal communications
• Payment and billing information, which may be processed by third-party payment providers

Service-related information

• Property details relevant to the requested service
• Inspection findings, technician notes, service history, and related photos or documentation
• Gate codes, pet information, access instructions, and other service-related details you choose to provide

Automatically collected information

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed, links clicked, referral source, and time spent on our website
• Cookie data and similar tracking information

Information from third parties We may receive information from service providers, advertising and analytics partners, customer communication vendors, customer portal vendors, payment processors, referral sources, and other vendors that help us operate our business and website.

2. How We Collect Information

We collect information:

• Directly from you when you fill out a form, request service, schedule an appointment, make a payment, call, text, email, chat with us, or otherwise contact us
• Automatically through cookies, analytics tools, pixels, and similar technologies when you use our website
• From third parties who help us operate our website, process payments, advertise our services, or manage customer communications

3. How We Use Your Information

We may use your information to:

• Provide estimates, inspections, and requested services
• Schedule appointments and send confirmations, reminders, updates, and follow-up communications
• Process payments and manage billing
• Respond to your questions and provide customer support
• Maintain customer records and service history
• Improve our website, services, and customer experience
• Analyze website activity and marketing performance
• Send promotional communications, where permitted by law and consistent with your preferences
• Help protect against fraud, misuse, and security incidents
• Comply with legal obligations and enforce our policies, terms, and agreements

4. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors use it, improve performance, and measure advertising results.

These technologies may collect information such as device data, browser data, pages visited, referral sources, and interactions with our website.

We may use third-party analytics and advertising tools, including tools offered by Google, Microsoft, Meta, and other providers, to help us understand traffic and user behavior, improve website content and performance, and measure the effectiveness of our marketing efforts.

You can manage certain cookie preferences through your browser settings and any cookie tools made available on our site. You may also review privacy and advertising settings made available by third-party providers you use.

5. Calls, Text Messages, and Communications

If you provide your phone number, you agree that we may contact you by phone call or text message regarding your inquiry, estimate, appointment, service updates, technician arrival information, account matters, billing, and customer support.

Where required by law, we will obtain the appropriate consent before sending marketing or promotional text messages. Message frequency may vary. Message and data rates may apply depending on your carrier and plan.

You may opt out of marketing text messages at any time by replying STOP to any marketing text. For help, reply HELP or contact us using the information below.

Please note that even if you opt out of marketing communications, we may still send service-related or transactional communications necessary to respond to your request, manage your account, or provide requested services, as permitted by law.

6. How We Share Information

We may disclose personal information to:

• Employees and authorized personnel who need the information to perform their duties
• Service providers that help us operate our website and business, including website hosting providers, analytics vendors, advertising partners, communication vendors, customer relationship management platforms, field service software providers, payment processors, and customer portal providers
• Professional advisors, insurers, auditors, or legal counsel when necessary
• Government agencies, regulators, law enforcement, courts, or other parties when required by law or when necessary to protect rights, safety, and property
• A buyer, investor, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of assets
• We do not sell personal information to outside parties for their own direct marketing purposes. However, like many businesses, we may use third-party analytics and advertising tools that process limited information to help us understand website usage and marketing performance.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, data transmission, or storage system can be guaranteed to be completely secure.

9. Your Rights and Choices

Depending on your state of residence and applicable law, you may have the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain types of targeted advertising or other processing where required by law
• Appeal a decision we make regarding a privacy request, where required by law

To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

10. Virginia Residents

If the Virginia Consumer Data Protection Act applies to our processing activities, Virginia residents may have the right to:

• Confirm whether we are processing their personal data
• Access their personal data
• Correct inaccuracies in their personal data
• Delete personal data provided by or obtained about them
• Obtain a copy of certain personal data in a portable format
• Opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Virginia residents may appeal a decision we make regarding a privacy request by contacting us using the information below and writing Privacy Appeal in the subject line or mailing label.

11. Third-Party Links and Services

Our website may contain links to third-party websites, customer portals, online payment systems, financing tools, review platforms, or service providers. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date and Last Updated date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:

Accel Pest & Termite Control 

Attn: Privacy Officer 

Email: customerservice@accelpest.com

14. State Breach Notice

If we become aware of a security incident involving personal information, we will review the incident and provide any notices required by applicable law, including applicable state breach notification laws.